Every problem the system has flagged: a late payment, a struggling student, a missing mark sheet, and what was done about it.
Each item moves from New to Resolved. It can only be closed once someone records what actually happened, so the percentages below show how often the school’s actions truly work.
How often our actions work
Reminders → paid in 7d
50%
worked: 1 of 2
Re-enrolment outreach → confirmed
100%
worked: 1 of 1
Teacher 1-on-1s → retained
100%
worked: 1 of 1
Programme reviews → decided
100%
worked: 1 of 1
HOD reviews → improved
100%
worked: 1 of 1
Ghost-parent outreach → re-engaged
100%
worked: 1 of 1
Discount audits → resolved
100%
worked: 1 of 1
Pricing reviews → margin restored
100%
worked: 1 of 1
21
Still open
8
Resolved
30
Total this term
Mr. Lee: RM4,800 overdue 18 days (HIGH). Eligible for an eFlex instalment offer.
Mr. Lee
Outcome: Enrolled in an eFlex instalment plan
Check in with Aiman Rashid (9C): engagement index dropped into the At Risk band.
Aiman Rashid · 9C
Outcome: Check-in held and engagement improving
Ms. Lina Goh is at retention risk: overloaded with declining performance.
Ms. Lina Goh · History
Outcome: Action plan agreed and teacher retained next term
RM 40,600 across 17 invoices overdue > 7 days.
17 invoices
Outcome: Payment received within 7 days
History (Grade 9) is the weakest subject cell: well below the school average.
History · Grade 9
Outcome: Intervention plan documented and scores improve next term
Several Grade 9 students are in the bottom 20% across 2+ subjects for two terms.
Grade 9 · bottom 20%
Outcome: Learning-support enrolment confirmed and progress tracked
111 families have not confirmed re-enrolment for next year.
111 families
Outcome: Re-enrolment confirmed or reason logged
Mrs. Devi has not logged in or opened a message this term, and her son Aiman is at risk.
Mrs. Devi · Aiman's mother
Outcome: Parent responds and engagement improves
Divya Goh's Term 1 Tuition is 65 days overdue.
Divya Goh · 7B
Outcome: Meeting held and a plan agreed
Aiman's marks have dropped more than 10% across three subjects this term.
Aiman Rashid · 9C
Outcome: Check-in held, parent notified, follow-up date set
Ancillary fees (trips) are under 85% collected.
trips below 85%
Outcome: Ancillary collection back above 85%
Cost per student leaves a thin margin: review pricing for low-margin programmes.
School-wide
Outcome: Revised fee schedule agreed for next intake
A cluster of parents never log in or open messages: they miss report cards, fees and notices.
School-wide
Outcome: Messages delivered and read-confirmed
Collection rate fell 6 points week-on-week (88% → 82%).
Whole-school
Outcome: Collection rate recovers within 7 days
School Health Index is steady at 74: schedule the annual board review.
School-wide
Outcome: Board review held and strategic priorities set
Ms. Lina Goh's class load is 22% above the school average.
Ms. Lina Goh · History
Outcome: Workload brought within 110% of mean next term
Grade 9 9A Mathematics marks not submitted, deadline in 9 days.
9A · Mathematics
Outcome: Mark sheet submitted before the deadline
22 enquiries have gone quiet in the pipeline.
22 enquiries
Outcome: Enquiry converts or is archived
The Grade 9 programme is in the Attention band: academic results below threshold.
Grade 9 programme
Outcome: Programme decision logged: continue, modify, or discontinue
Revenue leakage is above the 3% tolerance: billed but neither collected nor a sanctioned discount.
School-wide
Outcome: Policy exceptions resolved and the gap explained
Aiman Rashid (9C) is at retention risk: disengaging, fees overdue, parent unreachable.
Aiman Rashid · 9C
Outcome: Family meeting held + plan agreed AND fees settled or financed